Frequently Asked Questions
Courses
Canât see ANY of my courses
Make sure that you used the EXACT same email for your gumroad.com purchase as the one youâve logged in with at https://hype4.academy
We auto-authenticate and 90% of issues come from a different email or a typo in the address.
Canât see some of my courses
If you can see some courses but canât see others hereâs what to do:
First, check whether on your gumroad.com account they are all there. If theyâre not, it means that you may have purchased some courses using a different email address. In that case just email support@gumroad.com and tell them to merge your accounts.
If all your courses ARE in your gumroad account, yet you donât see them all in your courses tab hype4.academy, do this:
Make sure youâre logged in.
Then go to the Books & Courses tab, click on See All. Find the course you donât see in the library and go to its dedicated page. If the button says âstart the courseâ it means it works ok.
If it asks you to purchase, and youâre sure all is OK with your gumroad email, contact us.
Video unavailable
If you keep seeing Video Unavailable for one or many of the courses, try restarting your computer, refreshing your browser or disabling/enabling a VPN.
Alternatively you can try a different browser to see if the problem persists.
Challenges
I lost my streak
If you lost your streak because the website was unavailable, it likely means your internet provider had an outage on some of the connections to the outside world.
If our servers encounter an issue, weâll notify everyone and help them reset their lost streak. In all other cases there is nothing we can do.
However, just continue with the challenge, as even without the badges, at the end of it youâre going to be a MUCH better designer.
I accidentaly upload the wrong thing
If you uploaded a different design for a challenge, donât worry. Just add the right design again as part of your portfolio and clearly label it as the challenge number you uploaded wrong.
If you complete the 90 day streak, weâll allow one or two challenges to be taken from the portfolio. Donât go above two though!
A good designer should be PRECISE and thorough. Donât just click through stuff as quickly as possible. Make CONSCIOUS effort here and you wonât have this issue.
General
I want to remove my account
We are working on an automatic feature, but for now just email uicourse1@hype4.com with the âREMOVE MY ACCOUNTâ in the title.
No questions asked, we will remove the account as soon as we can.