Frequently Asked Questions

We used Gumroad.com as a payment processor for our courses for the last few years. What it means is that the purchase itself has been done on Gumroad.com and we validate it against their database to enable the courses for you here, on our platform.

This is NOT the only way to do it anymore, but if you used Gumroad for purchase this FAQ section is for you.

Make sure that you used the EXACT same email for your gumroad.com purchase as the one you’ve logged in with at https://hype4.academy

We auto-authenticate and 90% of issues come from a different email or a typo in the address.

If you’re still having problems reach out to us at hello@hype4.com

If you can see some courses but can’t see others here’s what to do:First, check whether on your gumroad.com account they are all there. If they’re not, it means that you may have purchased some courses using a different email address. In that case just email support@gumroad.com and tell them to merge your accounts.

If all your courses ARE in your gumroad account, yet you don’t see them all in your courses tab hype4.academy, do this:

Make sure you’re logged in. Then go to the Books & Courses tab, click on See All. Find the course you don’t see in the library and go to its dedicated page. If the button says “start the course” it means it works ok. If it asks you to purchase, and you’re sure all is OK with your gumroad email, contact us.

At the moment our main PRO plan has one video course included in the subscription (Mobile Apps UI part 1). The complete PRO plan includes ALL our design oriented video courses.

To access the courses you don’t need a gumroad account if you purchased one of the PRO plans. Simply log into your account and you’ll see the courses you own (depending on the subscription) in your library.

If you can’t see your courses, first check if you have an active PRO subscription that includes the courses you’re looking for.

Make sure you’re not logged in with another account, and if the problem persists email us at hello@hype4.com and we’ll get this sorted for you as quickly as we can.

If you keep seeing Video Unavailable for one or many of the courses, try restarting your computer, refreshing your browser or disabling/enabling a VPN.

Alternatively you can try a different browser to see if the problem persists.

This issue happens if you’re using more than one connected display. For security reasons our video provider doesn’t allow for this and at this point it’s better to just use one display and pause the video when necessary. Or play it on an external device.

Once we’ll figure out a way to make this work but also stay secure, we’ll let you know. Thank you for the understanding!

Make sure that you used the EXACT same email for your gumroad.com purchase as the one you’ve logged in with at https://hype4.academy

We auto-authenticate and 90% of issues come from a different email or a typo in the address.

If you can see some courses but can’t see others here’s what to do: First, check whether on your gumroad.com account they are all there. If they’re not, it means that you may have purchased some courses using a different email address. In that case just email support@gumroad.com and tell them to merge your accounts.

If all your courses ARE in your gumroad account, yet you don’t see them all in your courses tab hype4.academy, do this:

Make sure you’re logged in. Then go to the Books & Courses tab, click on See All. Find the course you don’t see in the library and go to its dedicated page. If the button says “start the course” it means it works ok. If it asks you to purchase, and you’re sure all is OK with your gumroad email, contact us.

If you keep seeing Video Unavailable for one or many of the courses, try restarting your computer, refreshing your browser or disabling/enabling a VPN.

Alternatively you can try a different browser to see if the problem persists.

Challenges have a streak mode (hardcore) and a relaxed “normal” mode. In the streak mode your streak starts when you upload your first challenge. This is the exact hour when your next challenge will become available. Make sure you do it at the right time.

Our PRO users have access to a guide for each of the challenges. It means they can avoid the most common mistakes and complete the challenge better and faster. The guides are text based or video based depending on the challenge itself.

Our plan and commitment is to enable as many challenges as possible on the free plan (without guides). However, a couple of challenges each year will be PRO user only - they’re mostly more advanced challenges like Information Architecture or learning our visual patterns for apps / landing pages.

The goal is to have 4 challenges available to everyone for every 1 challenge that’s just limited to PRO users.

If you lost your streak because the website was unavailable, it likely means your internet provider had an outage on some of the connections to the outside world.

If our servers encounter an issue, we’ll notify everyone and help them reset their lost streak. In all other cases there is nothing we can do.

However, just continue with the challenge, as even without the badges, at the end of it you’re going to be a MUCH better designer.

If you uploaded a different design for a challenge, don’t worry. Just add the right design again as part of your portfolio and clearly label it as the challenge number you uploaded wrong.

If you complete the 90 day streak, we’ll allow one or two challenges to be taken from the portfolio. Don’t go above two though!

A good designer should be PRECISE and thorough. Don’t just click through stuff as quickly as possible. Make CONSCIOUS effort here and you won’t have this issue.

The platform started at $5/$6 per month for the PRO plan. If you purchased it at this price, congrats and thank you for being the earliest bird! You will keep that price for as long as you’re subscribed and all the price raises won’t be affecting you.

We want to offer immense value to our users. That’s why our end-goal price is $12 per month. Before we get there we will have multiple tiers like:

• • $5/6 per month
• • $7/8 per month
• • $9/10 per month
• • $12/$14 per month

Each price increase will be clearly announced in our emails, videos, social media channels and on the platform itself.

The more value for PRO users is added to the academy, the more the price will go up.

At ANY point, if you purchase the PRO subscription you won’t be affected by the later price changes and you will keep your price for as long as you’re subscribed.

Pro users can receive feedback on their work from our academy team. Feedback is placed as in-context comments on top of your designs.

We add nearly a hundred feedback comments on projects every single day - this is human feedback done by Michal and the team.

We also have an AI feedback bot that you can run once a week to get longer feedback on a specific, already uploaded project of yours.

That feedback is private and only you can see it. You can find it in the feedback tab in your PRO user panel.

We add feedback comments every single day at a couple different hours.

However there is no guarantee that your specific project will receive feedback every single time.

If you’re consistently uploading every single day then it’s likely you will be receiving feedback on some of your projects though.

This is an extra feature and we cannot give feedback to every single project by every single pro user.

Our focus is also mostly aimed at those who need the feedback the most.

We are working on an automatic feature, but for now just email uicourse1@hype4.com with the “REMOVE MY ACCOUNT” in the title.

No questions asked, we will remove the account as soon as we can.