If User Experience has “laws”, and they are so complex that the UX people need to explain them to the users, does it mean that we’re all lawyers?
In reality 90% of people with any intelligence actually subconsciously GET these laws. Why? Since the smartphone revolution in 2007, we are all using the same products daily. We know our sh**.
The understanding gap is not as big as it used to be. No, really. Most regular people really know what works and what doesn’t in digital products. They don’t need UX experts to explain it to them anymore.
What do you think?